Return & Refund Policy

Effective Date: 09/01/2025

At My Fantasy Trove, we strive to provide a seamless shopping experience. Please note that we operate as a dropshipping company. This means all products are shipped directly from our third-party suppliers, and we do not hold or handle inventory ourselves. Due to the intimate nature of the products and health and safety regulations, our return policy is outlined below.

1. All Sales Are Final
   Because our products are intimate-use items and shipped directly from suppliers, all sales are final. We cannot accept returns or exchanges, even if the packaging is unopened.
2. Damaged or Defective Items
   If your item arrives damaged or defective, you may be eligible for a replacement or refund.
   To qualify:
   - You must notify us within 7 days of delivery
   - You must include your order number, and clear photo or video proof of the damage or defect
   - The item must be unused and reported in its original condition
   We will work with our supplier to evaluate the issue. If approved, a replacement will be shipped, or a refund will be processed to your original payment method.
3. Incorrect or Missing Items
   If you receive the wrong item or your order is incomplete, contact us within 7 days of delivery. We will coordinate with our supplier to resolve the issue.
4. Non-Returnable Items
   We cannot accept returns for:
   - Opened or used products
   - Lingerie or intimate wear
   - Clearance or final-sale items
   - Gift cards
5. Refunds (If Approved)
   Approved refunds are issued to your original payment method. Please allow 5–10 business days for the transaction to reflect, depending on your bank.
6. Dropshipping Fulfillment Notice
   As a dropshipping business:
   - We do not stock or ship products ourselves
   - All items are shipped from third-party suppliers
   - Return or refund processing times may vary depending on supplier response
   We do our best to advocate for our customers in these situations, but final decisions may be subject to the supplier’s policies.
7. Contact Us
   If you have any issues with your order, please contact our support team:
   
   Email: support@myfantasytrove.com

Return Dispute Policy

Effective Date: 09/01/2025

At My Fantasy Trove, we work hard to resolve any issues and provide a satisfactory
experience. However, as a dropshipping business, we do not hold or manage inventory
directly. All of our products are shipped directly from third-party suppliers. This can affect fulfillment, returns, and refunds. If you disagree with a return, refund, or exchange decision, you may dispute it as outlined below.

1. How to Dispute a Return or Refund Decision
   If your return or refund request has been denied, and you believe the decision was made in error, you can formally dispute the decision by following these steps:
   1. Contact us within 7 days of receiving the denial notice:
   - Email us at support@myfantasytrove.,com
   - Include your order number, a detailed explanation of why you believe the decision was incorrect, and additional supporting evidence (e.g., photos, videos, or communication with our customer service team).
   2. Upon receipt, we will review the case and any related documentation, which may include contacting the third-party supplier to gather further information about the issue.
2. Dispute Resolution Process
   Once we receive your dispute:
   - We will acknowledge receipt of your dispute within 2–3 business days.
   - We will review the case thoroughly, which may involve collaborating with our supplier to assess the issue.
   - We will provide you with a final decision regarding your dispute within 10–14 business days.
3. Possible Outcomes of a Dispute
   After reviewing your dispute, the following outcomes may occur:
   - Approval of Refund or Replacement: If your dispute is successful, we will arrange for a replacement, refund, or other appropriate resolution, subject to approval from the supplier.
   - Denial of Dispute: If the original decision is upheld, we will explain the reasons and refer to any applicable terms in our policies.
   Please note that, as a dropshipping business, the supplier’s policies and actions may influence the resolution. While we advocate on behalf of our customers, we are dependent on the suppliers to handle certain aspects of fulfillment.
4. Final Decision
   Our decision on a return dispute is final, and we will notify you of the outcome via email. We are committed to transparency and fair treatment in resolving disputes.
5. Contact Us
   For any questions or to initiate a return dispute, please contact us:
   
   Email: support@myfantasytrove.com